customer services officer

A customer service representative

acts as the primary contact for customers, handling inquiries, complaints, and orders across various channels (phone, email, chat) to ensure high satisfaction

. Key responsibilities include resolving issues, processing returns, updating CRM systems, and promoting company products to build positive relationships and loyalty.

Key Job Duties and Responsibilities

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  Inquiry & Complaint Resolution: Responding to customer questions, troubleshooting product issues, and providing solutions in a timely, professional manner.


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  Order Processing: Handling incoming orders, returns, exchanges, and cancellations to ensure smooth transactions.


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  Information Provision: Offering accurate details about products, services, prices, and company policies.


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  Customer Communication: Managing interactions via phone, email, social media, or in-person to maintain a positive brand image.


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  Record Keeping: Recording, updating, and documenting detailed customer interaction logs in database systems.


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  Relationship Management: Building rapport, identifying customer needs, and maintaining high levels of client satisfaction. 

Required Skills and Qualifications

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  Communication: Exceptional verbal and written communication skills.


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  Problem-Solving: Strong ability to analyze situations and resolve conflicts efficiently.


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  Product Knowledge: Ability to learn and explain product features and benefits.


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  Technical Proficiency: Competence in CRM software and office tools.


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  Interpersonal Skills: Patience, empathy, and a friendly demeanor.