Customer Service Officer (E-Commerce)

Job Responsibilities

Main Role:

• Handle incoming enquiries from email, whatsapp, live chat.

• Coordinate e-shop customer registration, order processing, e-marketplace coordination (Shopee, Eezee, etc)

• Reporting and documentation for e-shop & leads

• Coordinate with local supplier & internal procurement team to check availability of stock, pricing and delivery.

• Coordinate with Warehouse local team to arrange local collection or delivery & with shipping department for overseas shipping arrangement.

• Prepare necessary paperwork, such as quotations, Proforma invoices, etc.

• Follow-up quotations & orders

Secondary role :

• Onboarding customers to new digital commerce platform

• Support project:

* Creating clear and well-written user requirements in English

* Create user story

* System Testing

Job Requirements:

• At least GCE “O” levels or equivalent

• At least 1-2 years working experience in Customer Service or Sales experience in handling overseas customers and feels comfortable talking to them over the phone

• Pleasant personality and Customer Service oriented

• Able to work independently as well as in a team

• Good communication skills

• Willingness to learn

• Proficient in MS Excel (MS Powerpoint a plus)

• Good to have: Tech-savvy (Ability to learn new tools quickly and adapt to the fast-paced nature of the digital commerce industry)