Admin (Customer Service) @Tai Seng

Customer Service Executive Cum Admin

• Up till $2800 basic + Variable bonus + AWS

• Kampong Ampat, Singapore 368324

• Monday to Friday, 9am to 6pm

Key Responsibilities:

• Customer Support and Communication: Respond promptly to customer inquiries. handle inbound calls and emails professionally, and ensure high customer satisfaction.

• Coordination and Administrative Duties: Collaborate with warehouse staff, follow management directives, and perform daily administrative tasks efficiently.

• Supporting Retail Stores: coordinating with retail team to support with order processing, allocating free gift and marketing materials

• Customer Order Processing: Process and follow up on customer orders, including quotations, pricing, availability, and shipment confirmations.

• Reputation Management: Monitor and address customer reviews and feedback to maintain a positive brand reputation.

Requirements:

• Minimum Diploma in any discipline.

• 1 year of customer service experience in E-commerce

• Strong passion for customer service with a commitment to ensuring customer satisfaction.