Description
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
As a Warehouse Manager, you will be responsible for leading end-to-end warehouse operations to ensure efficient, scalable, and high-quality fulfillment services. This role requires a strong operational leader who can drive productivity, optimize processes, manage stakeholders, and develop high-performing teams to support Shopee's fast-growing business.
Job Description:
- Lead and manage daily warehouse operations, ensuring smooth execution across inbound, storage, inventory management, picking, packing, and outbound activities.
- Drive warehouse productivity, operational efficiency, and service quality through continuous process improvement and performance optimization initiatives.
- Develop, implement, and enforce warehouse policies, SOPs, and operational procedures to support business growth and operational excellence.
- Analyze operational performance, identify improvement opportunities, and implement solutions to reduce costs, improve turnaround time, and enhance customer experience.
- Resolve complex warehouse operational issues and make timely, data-driven decisions to minimize operational disruptions.
- Maintain a safe, healthy, and compliant working environment by enforcing safety standards, operational procedures, and regulatory requirements.
- Lead, coach, and develop warehouse teams through effective performance management, capability building, and succession planning.
- Monitor warehouse KPIs including productivity, inventory accuracy, order fulfillment, SLA achievement, and resource utilization.
- Manage Warehouse Management System (WMS) performance and collaborate closely with Regional and Product teams to resolve system-related issues and drive enhancements.
- Partner with cross-functional stakeholders including Commercial, KAM, Customer Service, Marketing, Sourcing, Planning, and Logistics teams to ensure seamless execution and exceptional service delivery.
- Support strategic operational improvement projects and transformation initiatives to enhance warehouse scalability and operational capabilities.
- Manage and evaluate 3PL partners' performance, ensuring operational standards, service quality, and customer satisfaction targets are consistently achieved.
- Prepare operational reports, business reviews, and performance insights for senior management to support strategic decision-making.
- Undertake additional projects and responsibilities assigned by the Warehouse Manager or Head of Operations.
Requirements:
- Bachelor's degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or related fields.
- 5+ years of experience in warehouse operations, fulfillment, logistics, e-commerce, retail, FMCG, or supply chain environments.
- Proven track record in managing large-scale warehouse operations and leading operational teams in a fast-paced environment.
- Strong analytical, problem-solving, and project management skills with the ability to translate insights into operational improvements.
- Hands-on experience with Warehouse Management Systems (WMS), inventory management, and process optimization.
- Strong stakeholder management skills with the ability to collaborate effectively across multiple functions and organizational levels.
- Demonstrated leadership capabilities with experience developing and managing high-performing teams.
- Comfortable working in a dynamic, data-driven, and rapidly evolving environment.
- Experience in e-commerce, fulfillment centers, express logistics, or third-party logistics (3PL) operations is highly preferred.