TikTok Shop - Governance Operational Risk Analyst

Responsibilities

About the Team TikTok Shop's Governance & Experience (GNE) team is responsible for ensuring that our platform provides a safe, trustworthy, and seamless experience for merchants, creators, partners, and users. Our mission is to build a resilient e-Commerce ecosystem through strong governance frameworks, operational excellence, and cross-functional collaboration. Responsibilities

• Identify and assess gaps across the governance lifecycle, from policy development to enforcement, through case investigations and root cause analysis.


• Drive cross-functional collaboration to align on findings, share insights, and build consensus on needed improvements.


• Manage and track governance programs and action items, ensuring timely execution and strengthened control mechanisms across key domains.


• Monitor performance of key metrics and conduct deep dive analysis when necessary.


• Drive automation and AI initiatives to improve efficiency and accuracy across GNE operations.

Minimum Qualification(s):

• Bachelor’s degree or higher in a relevant field.


• Professional experience in e-Commerce governance, policy development, moderation operations, or related domains.


• Solid understanding of e-Commerce compliance standards and internet governance, with strong business acumen and risk awareness.


• Intermediate data analysis skills (including working with datasets, and competency in Excel/ spreadsheets).


• Experience in supporting or deploying AI/ automation initiatives.


• Strong communication and coordination skills, with the ability to engage effectively across teams and stakeholders.

Preferred Qualification(s):

• Experience in listing/content moderation, or BPO operations, ideally in a QA, Team Lead, or SOP development role.


• Advanced data analysis capabilities, including proficiency in SQL and/or Python.


• Hands-on experience in developing AI automation or prompt engineering to support operational efficiency and decision-making.


• Proven experience in project or program management, particularly in cross-functional and global environments.


• Demonstrated ability to apply analytical thinking and a programmatic approach to monitoring outcomes and driving improvements.


• Sound judgment and decision-making skills, especially in complex or ambiguous situations.