STEADYOPS Team

STEADYOPS TEAM (B2C + B2B)

The 2Hr Aquarist is a fast-growing company in a niche hobby space. We ship orders to passionate customers and partners worldwide, and we take fulfillment and customer experience seriously. We’re looking for a STEADYOPS team member who is calm under pressure, highly organized, and loves closing loops. This role suits someone who enjoys operations, communication, and practical problem-solving. Training is provided on all platforms.

• Manage daily B2C + B2B order fulfillment using our order dashboards and SOPs


• Coordinate across platforms (Shopify, Amazon, third-party warehousing etc.)


• Liaise with US warehouse partners and handle occasional evening remote messages/calls when required


• Investigate and resolve delivery issues (missing packages, delayed shipments, incorrect addresses, damaged parcels)


• Provide outstanding customer support via clear, friendly, professional replies

• Detail-oriented and reliable : you follow through, double-check, and meet deadlines


• Good communication: clear, polite, and confident with customers and partners


• 
  Problem-solver mindset: you can calmly troubleshoot, escalate when needed.


• Comfortable with digital tools (or excited to learn): online dashboards, spreadsheets, ticketing/email, basic troubleshooting


• 
  Agile and efficient: you can switch between tasks without dropping details


• Able to work partially on-site at Primz Bizhub (Admiralty/Woodlands), with flexibility for remote work

Bonus (not required): experience with e-commerce ops, Amazon/Shopify, freight/3PL coordination, customer service, or SOP-based work.

• Flexible hours with option for partially remote work


• Training to upgrade your IT, AI, and computer skills (must be willing to learn)


• Respectful, encouraging environment with a supportive team


• Family-friendly : great fit for parents, including mothers (we have many on the team)

Part-Time / Contract 4~6 hours a day, 4–5 days/week $18/hour
Location: Admiralty / Woodlands Area (Primz Bizhub)