Specialist, Service Support

JOB DESCRIPTION

Job Title Specialist, Service Support

Job Purpose and Content

We are seeking an experienced Specialist, Service Support to join our dynamic team. The
ideal candidate will be responsible for supporting the division in reviewing, analysing, and
improving business systems and processes.

What you will be doing:

• Review, evaluate and identify operational objectives by understanding the overall

business operation (analysing the functions, collecting relevant data and evaluating
output requirements)

• Create workflow charts and diagrams based on the operation requirements


• Prepare technical reports with summarised information, highlight relevant business

trends and areas for improvement

• Implement continuous improvement to processes and systems through cyclical process

of conducting ongoing reviews and analysis

• Identify problems and make necessary control recommendations


• Ensure projects are completed on time, within budget and meet required standards

(including activities encompasses planning, coordination, oversight from start to finish,
managing resources, budgets, timelines, contracts and communication to stakeholders).

• Prepare and update training materials


• Recommend well-structured data to the management for further analysis


• Conduct ad-hoc investigation or analysis for ongoing/one-time operational issues


• Other duties as assigned

Requirements

• Degree in Engineering or its equivalent


• At least 5 years of relevant working experience


• Proficient in Microsoft Office Applications


• Strong knowledge in Power BI preferred


• Knowledge of Japanese will be an advantage as this role requires regular communication

with our headquarter and factories in Japan

• Strong communication and good interpersonal skills


• Meticulous, organized and resourceful team player


• Highly motivated individual who works independently with little supervision

We regret that only shortlisted candidates will be notified.

Job Title: Date Created: 3 Dec 2025

Job Reference Number: