Special Project (SPX Express)

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Identify new business opportunities to support SPX’s long-term growth.


• Plan, analyze data, coordinate cross-functional teams (Ops, Fleet, Tech, Finance) and ensure on-time delivery of key projects.


• Conduct market benchmarking, cost-benefit analysis, and define KPIs for project success.


• Track results, identify bottlenecks, and continuously refine operations to enhance efficiency, customer experience, and profitability

Requirements:

• Bachelor’s degree in Business Administration, Engineering, Economics, Operations Management, or a related field


• 3–5+ years of experience in business operations, strategy, project management, consulting, or data-driven roles (experience in logistics, e-commerce, or tech-enabled businesses is a plus)


• Proven experience in identifying new business opportunities, process improvement, or growth initiatives


• Strong analytical skills with hands-on experience in data analysis, market benchmarking, and cost–benefit analysis


• Ability to define KPIs, track performance, and translate data insights into actionable recommendations


• Demonstrated experience managing cross-functional projects and coordinating with multiple stakeholders (Operations, Fleet, Technology, Finance, etc.)


• Solid project management skills with a track record of delivering projects on time and within scope


• Strong problem-solving mindset with the ability to identify bottlenecks and drive continuous improvement


• Excellent communication and stakeholder management skills, able to influence and align teams across functions


• Comfortable working in a fast-paced, ambiguous environment with multiple priorities


• Proficient in Excel / Google Sheets; experience with data visualization tools (e.g., Power BI, Tableau, Looker) is a plus