Shop and Marketing Manager (Peninsula Plaza; Retail hours)

Job Summary

Lead and manage daily retail operations to drive sales growth, enhance customer experience, and optimize store productivity through effective inventory control, staff management, and operational compliance.

Responsibilities

• Lead daily retail operations to deliver consistent service quality and improve operational efficiency aligned with business goals


• Analyze sales data to develop and implement targeted strategies that achieve or exceed sales performance objectives


• Elevate customer experience standards by applying feedback and best practices to increase satisfaction and foster loyalty


• Oversee inventory planning and stock accuracy to ensure timely replenishment and minimize shrinkage


• Develop, implement, and maintain operational procedures, documentation, and reporting to support strategic business objectives


• Coordinate merchandising standards, promotional activities, and in-store execution to maximize product visibility and sales impact


• Monitor sales data and operational KPIs, applying basic financial controls to inform effective decision-making


• Support digital marketing initiatives and online engagement efforts to broaden customer reach and drive sales growth


• Ensure compliance with internal policies and relevant regulatory requirements to uphold operational integrity


• Manage staff scheduling, onboarding, and performance evaluation to build a motivated, high-performing team


• Liaise with suppliers, logistics partners, and service providers to maintain smooth and efficient supply chain operations

Preferred competencies and qualifications

• Ability to communicate in Burmese to support customer engagement in relevant markets is preferred

• Demonstrate independence, accountability, and adaptability to thrive in a fast-paced retail environment

• Willingness to work retail hours including weekends and public holidays