Senior Manager, Product Management (Digital Product)

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

Role Responsibilities

We are seeking a Senior Product Manager to own the end-to-end country-level product strategy and digital product portfolio across mobile and web platforms. This role is responsible for shaping customer journeys, defining high-level product requirements, and driving decisions across all digital features for the country. As part of the Global Digital Product organization, the role requires strong market understanding, deep experience design capability, and the ability to translate country priorities into scalable, well-defined product outcomes.

This role will be responsible for owning multiple markets and driving strategic projects that align with the company’s growth objectives.

• Own the end-to-end digital product experience for the country across app and web, translating business-prioritized initiatives into clear, actionable features that deliver measurable outcomes.

• Define and evolve the product strategy for the assigned country in partnership with business and regional product teams.

• Design and own end-to-end user journeys and high-level functional requirements, grounded in design principles, customer insights, market data, and competitive benchmarking, and work closely with the Product Owner to ensure effective execution.

• Develop a strong understanding of platform capabilities, APIs, third-party vendors, and application interfaces that underpin the digital product and ecosystem.

• Monitor overall product health at a country level by tracking key performance metrics and identifying opportunities for optimization and improvement.

• Proactively identify and propose enhancements, optimizations, and innovations to improve product experience and drive country-level growth.

• Track competitor activity and emerging market trends across relevant product categories to inform product evolution and positioning.

• Partner and communicate effectively with Regional Product, Business, Engineering, Design, Risk, and Compliance teams to ensure alignment and successful outcomes.

Role Requirements

• 9+ years of relevant product management experience, with end-to-end ownership of complex digital products.

• MBA from a reputed institution preferred.

• Proven experience in fintech, payments, wallets, or other regulated digital platforms.

• Strong expertise in defining customer journeys, high-level product requirements, and end-to-end product experience.

• Demonstrated ability to manage senior stakeholders and communicate effectively at an executive level.

• Solid understanding of APAC markets, including customer behavior, market dynamics, and regulatory considerations.

• Experience building and scaling consumer-facing mobile and web products.

Work Shift

HYBRID

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

BENEFTIS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Singapore specific benefits include:

• Paid Time Offs

• Employee Assistance Programs

• Global Recognition and Rewards Programs

• Employee Wellness
   

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.