Senior / Executive, E-commerce & Website Experience

Responsibilities

Far East Hospitality is a regional hospitality owner and operator with a diverse portfolio of nine unique brands of hotels and serviced residences. You will be part of a performance marketing digital and e-commerce team responsible for driving e-commerce capabilities at Far East Hospitality. As a Senior / Executive, E-commerce and Website Experience, you will take ownership for the content, enhancement and optimisation of the user experience of our 9 web assets and other e-commerce platforms.

• Manage monthly enhancements of websites and e-commerce platforms, including conducting of rigorous user testing and maintaining project/user documentation


• Ensure effective governance of our websites and our e-commerce platforms, including regular audits and creation of content guidelines


• Facilitate or assist in website content updates, and servicing stakeholders through our internal website content ticket centre


• Utilise data and research to propose new features, functionalities, design or content to optimise user experience for 9 websites


• Perform any other duties assigned by supervisor, carrying them out diligently and professionally

• Head, Digital Marketing and E-commerce


• Assistant Manager, E-commerce & Website Experience


• Internal IT Website Experience Leads


• Web Development Agency


• Web Content Management and Translation Agency

• Degree in Business, Marketing, Hospitality, or a related field


• 1-2 years of work experience in website management and/or digital marketing will be preferred


• Able to thrive in a fast-paced, dynamic environment, while being detail-oriented


• Basic knowledge of website content management systems or web programming (HTML, CSS, JavaScript) will be advantageous