Seller Operations Strategy (SPX Express)

The Business Intelligence and Data Analytics team plays a critical role in conducting close-loop data-driven business iterations. As business intelligence specialists and data analysts, our scope of work is not limited to just performance monitoring and reporting, but also in proactively finding actionable insights to help drive high-impact business changes. Our end-to-end data solution reduces the gap between the business teams and technical teams, and achieves real ‘intelligence’ in the iteration cycle. Browse our Business Intelligence and Data Analytics team openings to see how you can make an impact with us.

Job Description:

• Data Analytics & Seller Performance Insights


• SLA & Success Rate Tracking: Monitor and analyze key logistics metrics (Pick-up SLA, First Mile-to-Last Mile speed, and Delivery Success Rate) to identify underperforming seller segments.


• Root Cause Analysis: Perform deep dives into "Claim Leakage" and "High Loss/Damage" cohorts to provide the Seller Management team with evidence-based talking points for seller consultations.


• Segmentation Strategy: Develop data models to categorize sellers (e.g., High-Volume, At-Risk, or New) to allow for tailored support strategies.


• Automation & Dashboard Development


• Seller Health Dashboard: Build and maintain automated visualization tools (using SQL, Looker studio, or Appscript) that track real-time SPX performance and compensation trends.


• Workflow Automation: Use low-code/no-code tools or scripts to automate routine tasks, such as weekly report generation for top-tier sellers or claim status notifications.


• Alert Systems: Design automated triggers to alert the team when a high-value seller’s logistics performance drops below a threshold.


• Process Optimization & Simplification


• Standard Operating Procedures (SOPs): Audit existing seller support workflows to remove bottlenecks, reducing the "Time-to-Resolution" for seller inquiries.


• Feedback Loops: Create a systematic way to capture seller "pain points" regarding SPX and funnel them into the Product team for systemic long-term fixes.


• Scalability Planning: Simplify the onboarding process for new sellers joining SPX to ensure a frictionless transition.


• Cross-Functional Coordination


• Ops & Product Bridge: Translate seller issues into technical requirements for the Product team to improve the Seller interface or logistics tracking features.


• Stakeholder Management: Facilitate monthly performance reviews between Seller Management and Logistics Operations to align on capacity planning and improvement planning.

Requirements:

• Experience: 1+ years in Logistics, E-commerce Operations, or Business Intelligence.


• Graduation: Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field


• Technical Skills: SQL, Excel, Google sheet, and experience with BI Tools (Google Data Studio). Python knowledge is a plus.


• Mindset: A "lean" thinker who hates manual work and loves finding the shortest path to a solution.


• Communication: Ability to explain complex data trends to non-technical stakeholders clearly.