Description
An exciting opportunity awaits YOU to be a part of this dynamic organisation.
Are you enthusiastic about e-commerce and ready to be part of a dynamic, growing
team?
novita is looking for a sincere, detail-oriented individual with a positive attitude
to join us as a Sales Support Officer for our e-Commerce team.
What we offer:
A Culture of Progress & Achievement —
We foster growth, celebrate milestones, and empower every team member to reach their full potential.
An Exploratory Spirit —
We challenge conventional marketing, creativity and media, encouraging bold ideas and fresh perspectives.
Shared Adventures — From company retreats to team travel trips, we believe in bonding beyond the office.
Performance Rewards — Your contributions are recognized with cash incentives and encouragement
programs that celebrate success.
Comprehensive
Care — We provide employee welfare and benefits designed to support your well-being inside and outside of work.
Job Description:
- Support daily e-commerce operations including order processing, delivery scheduling, and inventory updates.
- Respond promptly to customer inquiries via platform chats and email to provide assistance with product and order issues, including product returns and exchanges.
- Coordinate with Logistic Department & Courier partners to ensure deliveries and orders are picked up on time.
- Maintain accurate and updated product/ online store information (pricing, inventory, descriptions, banners) across e-commerce platforms.
- Assist to submit promotions to e-commerce platform during their campaign period.
- Liaise and communicate with respective e-commerce platform’s Account Manager on romotion/listings/ order matters.
- Prepare and generate reports.
- Support any other ad hoc tasks as required.
Requirements:
- Diploma in any discipline.
- Proficient in Microsoft Office.
- Experience with Shopee, Lazada, NTUC Online or Shopify is a plus.
- Able to work in fast-paced and dynamic environment.
- Strong communication skills, self-driven and possess a positive attitude.
- Proficiency in Microsoft Office.
- Candidates with a short notice period or who are available to start immediately will have an advantage.