Sales Support Executive

Role Summary

We are seeking a highly organized and digitally savvy Sales Support Executive to support our retail, corporate, and e-commerce sales channels. This role plays a critical part in ensuring seamless order fulfillment, customer satisfaction, inventory coordination, and sales process efficiency.

The ideal candidate is customer-focused, detail-oriented, comfortable working with digital systems, and enjoys collaborating across Sales, Retail, Logistics, Warehouse, and Technology teams to drive operational excellence.

Key Responsibilities

Sales Support & Customer Support

• Support daily sales operations across retail, corporate, and online sales channels to ensure smooth order fulfillment and customer satisfaction.

• Coordinate end-to-end order processing, including inventory allocation, logistics planning, and delivery execution.

• Manage customer delivery scheduling, appointment coordination, and post-delivery follow-up.

• Respond promptly to customer inquiries and provide professional after-sales support.

• Prepare quotations, sales documentation, and coordinate requirements for corporate sales opportunities.

• Process sales transactions, inventory adjustments, and order-related documentation accurately within ERP and business systems.

• Monitor inventory levels and coordinate stock replenishment across warehouses, showrooms, and retail outlets.

• Manage showroom display inventory and maintain records of furniture loaned for marketing, corporate, or partnership purposes.

• Collaborate closely with Retail, Corporate Sales, E-commerce, Warehouse, and Logistics teams to support sales targets and customer experience initiatives.

• Provide operational support during sales campaigns, promotions, product launches, and peak business periods.

Digital Operations & Process Improvement

• Maintain accurate data across inventory management system, and e-commerce systems.

• Generate and analyze operational and sales-related reports to support decision-making.

• Leverage digital tools and automation opportunities to improve workflow efficiency and reduce manual processes.

• Partner with the Digital team to identify, test, and implement process enhancements and system improvements.

• Ensure data integrity, proper documentation, and compliance with company procedures.

• Support digital transformation initiatives and adoption of new business systems and technologies.

Team Collaboration & Administration

• Act as a key coordination point between Sales, Customer Service, Logistics, Warehouse, Retail, and Digital teams.

• Provide cross-coverage and support for Sales Operations team members during leave or peak workload periods.

• Manage incoming customer communications through phone, email, and digital channels.

• Maintain organized digital filing and documentation systems.

• Assist management with operational projects and ad-hoc assignments.

• Contribute ideas and best practices that improve team productivity, customer experience, and operational performance.

Preferred Qualifications & Attributes

• Diploma in Business Administration, Supply Chain, Operations, Sales Administration, or related disciplines.

• 2–5 years of experience in Sales Operations, Sales Administration, Customer Service, Retail Operations, or similar roles.

• Strong proficiency in Microsoft Office, Google Workspace, and business systems such as AUTOCOUNT, Shopify and inventory management platforms.

• Comfortable working with digital tools, automation workflows, and process improvement initiatives.

• Strong analytical and problem-solving skills with attention to detail.

• Excellent communication and stakeholder management skills.

• Team-oriented mindset with the ability to collaborate across multiple departments.

• Ability to manage multiple priorities in a fast-paced environment.

• Self-motivated, proactive, and capable of working independently.

• Position opened for Singapore citizen and Permanent Resident only.