Sales Operations Executive

Working hours:
1. Tuesday to Friday 10:00 AM to 06:00 PM
2. Saturday 10:00 AM to 04:00 PM
3. Sunday, Monday & PH : Off
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Responsibilities
1. Customer Advisory & Support

• Assist all customer enquiries and complaints promptly.

• Provide clear advice on available options, including detailed breakdowns of costs, processes, and timelines.

• Guide customers through decision‑making with transparent comparisons to ensure they select the most suitable solution.

2. Work Permit Administration (MOM Portal)

• Manage all transactions including application, issuance, appeals, transfers, and booking of MOM card registration appointments.

• Escalate appeals to MOM via email or call when required.

• Closely follow up on rejection cases with employers to resolve appeals effectively.

3. Documentation & Compliance

• Provide administrative support to ensure all documents are completed accurately and on time.

• Email employers for signature requests when required.

• Print and prepare necessary documents in office.

• Manage MDW biodata record checks and ensure compliance with MOM requirements.

• Send MOM QR codes and consent forms to employers.

4.Status Updates & Communication

• Regularly update employers on the status of work permits and applications.

• Maintain proactive communication before, during, and after the service process.

• Follow up on all leads to ensure timely conversion and customer satisfaction.

5. Lifecycle Follow‑Up (Pre, During, Post Service)

• Pre‑sales: Provide advisory on available options, explain processes, and set expectations.

• During service: Offer regular updates, resolve issues quickly, and ensure smooth handling of applications.

• After‑sales: Check in with employers post‑completion, gather feedback, and advise on future renewals or additional services.

5. Ad‑hoc Duties

• Assist in any additional tasks assigned to support overall operations and customer satisfaction.

*Requirements:
CEI (Basic) preferred

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Salary structure:
Basic + Commissions

Working location:
Arab Street, 744 North Bridge Road, Singapore 198712

Job Type: Full-time

Benefits:

• Cell phone reimbursement

• Employee discount

Experience:

• Sales: 1 year (Preferred)

Work Location: In person