Description
JOB RESPONSIBILITIES:
Prospect and promote jewellery products and services to walk-in as well as our online platforms’ customers
Attend to customers’ queries in-store and online stores
Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Tiktok, Carousell, WhatsApp, Emails) and inbound calls
Ensure service delivery standards are met in achieving total customer satisfaction
Be self-motivated and driven to achieve monthly sales targets
Ensure merchandise and displays are consistently well presented
Contribute to team effort by accomplishing related results as needed
Inventory management - support merchandise transfer, stock take, inventory counts
Work in a team to develop marketing strategies to bring more revenue to the store and the digital sales
Conceptualize and set the best campaign merchandise plan for online campaigns
Work together with operations to ensure smooth fulfilment process
Actively manage online shop enquiries and maintain the highest customer satisfaction
JOB REQUIREMENTS:
Service-oriented with strong interpersonal skills
Candidate with retail or jewellery experience is an added advantage
Dynamic, energetic, positive and driven to exceed targets
Strong focus on self-improvement and performance
Commercial awareness and sales drive – to sell more products through our multiple online platforms
Preferably previous e-commerce experience, although not required. A strong learning attitude and a self-motivated drive to excel is important
General interest in working in different platforms, and a good knowledge of excel
Able to work retail hours, weekends and public holidays
Able to start work within short notice will be an advantage