Sales Executive

Job Overview

We are looking for a driven and customer-focused Sales Executive to support our studios through online sales and customer service channels. This role focuses on engaging potential and existing members digitally, converting enquiries into sales, and delivering timely, professional support across our online platforms.

Key Responsibilities

Online Sales & Customer Engagement

• Respond promptly to online enquiries via email, messaging platforms, and CRM systems

• Engage potential and existing members to understand their needs and recommend suitable packages or memberships

• Follow up on leads, abandoned enquiries, and existing members to close sales

• Build rapport and trust with members through clear, professional, and friendly online communication

Online Customer Service Support

• Handle customer enquiries related to class bookings, packages, memberships, and promotions

• Provide accurate information and resolve basic customer concerns in a timely manner

• Escalate complex issues to relevant internal teams when required

• Ensure a consistent and positive online brand experience for all members

Administrative & Reporting Tasks

• Perform administrative duties including data entry, updating customer records, and managing sales documentation

• Maintain accurate records of customer interactions, leads, and sales activities

• Support basic sales tracking and reporting

Basic Analysis

• Assist in tracking sales performance, conversion rates, and enquiry trends

• Identify recurring questions or friction points and provide feedback to improve customer experience

Requirements & Skills

Technical & Administrative Skills

• Proficient in basic Microsoft Office applications (Excel, Word, Outlook)

• Comfortable working with online communication tools, CRM systems, and digital platforms

• Strong attention to detail and ability to manage administrative tasks independently

Sales & Soft Skills

• Excellent written communication skills with a friendly, service-oriented tone

• Confident in closing sales through online conversations

• Ability to handle objections and guide customers toward suitable solutions

• Organised, proactive, and motivated by sales targets

Preferred Experience

• Prior experience in online sales, customer service, or e-commerce is an advantage

• Experience in fitness, wellness, or lifestyle brands is a plus

What We Offer

• Competitive basic salary with commission or incentive structure

• Opportunity to grow within a fast-growing boutique fitness brand

• Complimentary or discounted studio classes

Collaborative and supportive team culture