Retail Manager (Luxury Retail)

[Job ID: 1155179]

Responsibilities

• Oversee daily sales floor operations to meet sales and profit targets.
• Lead and motivate sales staff and promoters to achieve performance goals and comply with company standards.
• Maintain cleanliness and organization of sales areas, fitting rooms, stock rooms, and displays.
• Conduct training on service etiquette, selling techniques, product knowledge, grooming, and POS usage.
• Monitor staff performance, discipline, and grooming to uphold service standards.
• Plan and manage monthly staff rosters for optimal manpower allocation.
• Handle customer enquiries and complaints; build relationships with regular customers and maintain records.
• Approve returns, exchanges, and credit vouchers per company procedures.
• Support boutique assistance calls via Duty Phone.
• Assist in merchandising strategies to maximize sales and minimize losses.
• Contribute to online store sales and recommend merchandise mix based on trends.
• Coordinate promotions and marketing with brands; support new concept development.
• Source and negotiate with vendors for favorable terms; plan major vendor programs.
• Conduct market surveys and competitor analysis; provide feedback and recommendations.
• Plan and execute advertising and promotional activities with Visual Display team.
• Support digital marketing initiatives to boost engagement and sales.
• Prepare and analyze sales reports; manage stock inventory and movement.
• Conduct shortage control audits and review supplier performance.
• Ensure staff follow safety and security procedures; report shoplifting incidents.
• Manage documentation for maintenance and renovation logistics; coordinate with suppliers and M&E when needed.

Requirements:

• Prior experience in leading and managing retail teams in merchandising, customer service, or retail operations is required.
• Strong negotiation skills with external vendors and suppliers.
• Solid understanding of luxury fashion labels and market trends.
• Ability to analyze sales data and prepare reports.
• Familiarity with digital marketing and e-commerce platforms is an added advantage.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Felicia Chiam Kar Min 
EA Personnel Reg. No.: R25152370 
EA Licence No.: 07C5771 
 
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