Regional Omni-Retail System Support Analyst
PERSOL
Description
PURPOSE OF THE JOB
The Regional Omni-Retail System Support Analyst plays a pivotal role in ensuring the smooth operation and optimization of omni-channel retail systems.
This position supports regional retail teams by maintaining system integrity, troubleshooting technical issues, and implementing system enhancements to deliver a seamless customer experience across online and offline channels.
Being the L3 supports on Omni-Retail solutions and integrations with various platforms
Coordinates with external vendors / developers to contribute the development, testing and implementation of the solutions in place.
Internal: 800+ users and 30+ Internal Beauty Tech team across the Asia Pacific Region and Paris
RESPONSIBILITIES
3rd level support of Omni Retail Systems in Asia Pacific
System Maintenance and Support:
• Provide technical support for omni-retail systems, including POS, e-commerce integration, inventory management, and customer relationship systems.
• Troubleshoot and resolve system issues to minimize downtime and ensure operational continuity.
• Monitor system performance and proactively address potential disruptions.
Collaboration and Stakeholder Support:
• Act as the primary point of contact between regional retail teams, Local Beauty Tech teams, and external vendors for system-related matters.
• Partner with cross-functional teams (e.g., marketing, operations, and logistics) to align system capabilities with business needs.
• Train retail staff and stakeholders on system functionalities and updates.
System Optimization and Enhancements:
• Analyze system usage and performance data to identify areas for improvement.
• Participate in the design, testing, and deployment of new system features and updates.
• Assist in integrating new technologies to enhance the omni-retail experience.
Documentation and Reporting:
• Maintain detailed documentation of system configurations, processes, and issue resolutions.
• Generate and analyze reports on system performance, user feedback, and operational KPIs.
REQUIREMENTS
Diploma/ Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
Minimum of 1-2 years of experience in retail systems support, IT, or a related role.
Strong problem-solving and analytical skills.
Have excellent communication skills, experience working directly with end users, understanding business & translating requirements into solution, curious, pragmatic and proactive, and the ability to work independently.
Understanding of technical environment (POS, MS SQL, Power BI, Web Services, Integration architecture), and ability to help structuring technical support
Strong understanding of retail operations and the role of technology in enhancing customer experience. Very Good functional understanding of retail & wholesales Business and POS / CRM topics – 1st experience on retail system supports preferable – already exposed to Retail / CRM applications
Willing to work in a multi-brands and dynamic organization
Strong technical skills mixed with good business understanding
Willingness to travel to various retail locations within the region.
We regret to inform that only shortlisted candidates will be notified.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL SG job application platform - GO Mobile. https://sg.go.persolkelly.com/job/details/10671
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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
PERSOL Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
• REG Number. R25146468 (Zoanne Tan Yi Qi)