Description
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Shopee’s Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end user experience for our buyers, sellers, and partners. Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes, and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes and features for greater product and operational excellence.
Our Operations team comprises key Marketplace Operations functions, such as Customer Service, Listings, Payment, Seller Operations, Returns & Refunds, Fraud.
Job Description:
- Drive strategic planning and problem-solving for Marketplance Operations
- Conduct research and data analysis to generate insights and support decision-making
- Align priorities and goals with senior stakeholders, translating high-level strategies into actionable plans
- Lead and support the execution of strategic initiatives across people, process, and technology dimensions
- Monitor implementation outcomes and refine approaches to maximise impact
Requirements:
- Bachelor's Degree in any discipline
- Minimum two years of working experience with a top-tier strategy consulting firm
- Experienced in e-commerce and or operation excellence is a plus
- Strong communication and senior stakeholder management
- Strong qualitative and quantitative analytical skills