Reception & Customer Service Admin

Reception & Customer Service Admin
Health Supplement Company

We are looking for a friendly and organized Reception & Customer Service Admin to join our team.

Key Responsibilities:

Reception & Front Desk Duties

• Greet and assist visitors, clients, suppliers, and auditors in a professional manner

• Answer and direct incoming phone calls, emails, and WhatsApp enquiries

• Receive, record, and distribute incoming mail, parcels, and deliveries

• Maintain a clean, presentable reception and pantry area

Customer Service Support

• Handle customer enquiries related to health supplement products (usage, dosage, availability, delivery status, etc.)

• Process customer orders, invoices, and delivery coordination

• Follow up on customer feedback, complaints, and returns in a timely manner

• Liaise with internal teams (sales, warehouse, QA, production) to resolve customer issues

• Maintain professional and compliant communication in line with health supplement regulations

• Assist in managing online orders from e-commerce platforms (Shopee, Lazada, website, etc.)

• Update order status and respond to customer messages on online platforms

• Coordinate with logistics partners for shipment tracking and delivery issues

Administrative & Documentation Support

• Maintain customer records, order data, and filing systems (softcopy & hardcopy)

• Assist in data entry for sales orders

• Support ad-hoc administrative tasks as assigned by management

Requirements / Skills

• Diploma or equivalent in Business Administration or related field

• Prior experience in customer service, reception, or admin roles preferred

• Good communication skills (English; Mandarin an advantage due to customer base)

• Proficient in Microsoft Office

• Customer-oriented, organized, and detail-oriented

• Experience in health supplements, FMCG, or e-commerce is an advantage