Product Manager Intern, Order Operations (Summer 2026)

The Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.

About the Team:

As a Product Manager for Return Refund, you will be developing a deep understanding of the eCommerce post-purchase flow. You will be involved in the development of innovative solutions to provide a seamless journey for our buyers and sellers, such as designing new after sales solutions for our buyers, using advanced AI-driven product solutions to establish an efficient and fair judgment process, etc. Your work will directly impact the buyer & seller experience, as well as the operational costs and efficiency involved in the Return and Refund processes.

Job Description:

• Take ownership of the entire product development cycle, work closely with designers, analysts, engineers and data scientists to deliver product solutions with high business impact


• Continuously drive for improvements, liaise with business teams to understand pain points and requirements, manage stakeholders expectations, set priorities and deliver product solutions effectively


• Proactively seek ways to broaden the coverage of Return & Refund services, increase platform auto-judging capabilities and accuracy, reduce end-to-end resolution time of Return Refund request, control cost incurred by seller dispute and compensation, and improve overall buyer and seller sentiments


• Explore advanced AI-based solutions in Return & Refund workflows and strategies


• Identify key metrics, conduct data-driven analysis to gather insights in user behavior and product performance

Requirements:

• Currently pursuing a bachelor’s degree in Computer Science, Business Analytics, Engineering, Statistics or a related science/tech field preferred


• Self-starter mentality with ability to manage multiple projects in a dynamic and agile working environment


• Effectively communicate complex business/technical information with different audiences verbally or in writing


• Good critical thinking and data-based decision-making skills


• Adaptable, open-minded, quick learner


• Frequent user of AI tools


• Care deeply about user experience and business impact for both Shopee and the ecommerce ecosystem


• Full-time interns preferred