Product management, Shopeefood

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Understand markets, competition and customer/user requirements in depth.


• Communicate, and analyze with Stakeholders to clearly define the business requirements.


• Follow the implementation of requirements, ensure it’s suitable and reasonable to satisfy the user demands/needs.


• Successfully translate business strategies into specific objectives/ scopes and roadmap, aligning efforts of the organizations with other stakeholders.


• Provide new feature demos and training to related stakeholders


• Work closely with cross functional teams (Demand, Marketing, Driver Operations, BD, CS etc.) to ensure the consistent product and best user experience.


• Work closely with local/regional product teams to sync up product features and troubleshoot issues.


• Consolidate user and department feedback and compose process/product feature improvements.


• Priority to assure that all requirements are supported in a cost-effective, timely manner, with a resulting high level of User satisfaction;


• Ensure the team provides the necessary solutions and support to internal teams.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science or Engineering


• 1+ years of experience as product manager in a product management, engineering and technology strategy role.


• Ability to work effectively with cross functional teams.


• Good communication and presentation skills, can convert business feedback into technical requirements and vice versa.


• Good understanding of business model(s) of any fields;


• Data-driven, able to make use of either raw data, data charts/dashboards and funnels to get proper insights.


• Strong problem solving skills, critical thinking and willingness to roll up one's sleeves to get the job done.


• Eager to learn about technologies and the ecommerce industry.


• Proficiency in English is a must