Description
Role Overview
This role combines product ownership, business operations, customer acquisition, lender and broker management, sales enablement, platform improvement, automation, and commercial performance.
The Product Lead will be responsible for ensuring that Lendingpot Singapore operates efficiently, scales effectively, and delivers a strong experience for customers, brokers, lenders, sales teams, and internal stakeholders. The role will also take ownership of the business’ P&L performance, with a focus on growth, profitability, automation, and long-term scalability.
Key Responsibilities
Oversee the end-to-end operations of Lendingpot Singapore’s Business Loans and Personal Loans platforms.
Manage the sales force, Business Loan brokers, and Customer Success Executives across Singapore and Malaysia to improve productivity, service quality, conversion rates, and overall performance.
Manage customer acquisition workflows, including lead generation, application flow, lead assignment, sales follow-ups, customer success, and conversion tracking.
Own and improve the full customer journey across both verticals, from application to lender matching, sales engagement, approval, funding, and post-conversion tracking.
Manage the Business Loans commission broker programme, including broker onboarding, engagement, performance tracking, commission-related processes, and operational support.
Manage lender partnerships, including lender engagement, product requirements, service standards, commercial arrangements, and ongoing relationship management.
Work with marketing to ensure customers, brokers, lenders, sales teams, and customer success teams are supported with updated, effective, and compliant marketing materials.
Coordinate finance and invoicing matters, including broker commissions, lender billings, revenue tracking, and related reporting.
Review and improve both internal and external UI/UX to create a smoother experience for customers, brokers, lenders, sales teams, customer success teams, and internal users.
Translate business and operational needs into clear product requirements, workflow improvements, dashboards, and platform enhancements.
Identify manual or inefficient processes and implement automation to reduce repetitive work, improve turnaround time, and strengthen operational scalability.
Explore and apply AI tools to improve lead assignment, sales follow-ups, customer engagement, lender matching, reporting, internal workflows, and decision-making.
Build and maintain scalable SOPs, dashboards, reporting structures, and operational processes across both Business Loans and Personal Loans.
Monitor key business metrics including application volume, approval rate, funding rate, conversion rate, revenue, customer satisfaction, lender performance, broker performance, sales productivity, and customer success performance.
Contribute to managing the P&L performance of Lendingpot Singapore, including revenue growth, cost management, profitability, and business performance reporting.
Identify new growth opportunities across lenders, brokers, partnerships, customer segments, product offerings, and platform improvements.
Work closely with management, marketing, sales, technology, finance, and operations teams to execute business priorities and improve overall performance.
Requirements
3+ years of experience in fintech, lending, financial services, sales operations, or a related field.
Strong commercial and analytical mindset, with the ability to understand and improve business performance, conversion, revenue, and customer experience.
Experience managing or improving processes, workflows, customer journeys, or operational systems.
Strong problem-solving skills and ability to turn business needs into clear processes, product requirements, and actionable solutions.
Comfortable working across sales, marketing, technology, finance, operations, and external partners.
Strong interest in automation, AI, technology, and process improvement.
Good communication, stakeholder management, and project execution skills.
Hands-on, proactive, and comfortable working in a fast-paced environment with a high level of ownership.
Proficiency in Excel / Google Sheets and familiarity with CRM, analytics, or business software.
Experience in lending, fintech, financial services, or brokerage is an advantage but not required.