Description
THE COMPANY
At IRVINS, you'll join Singapore's high growth homegrown consumer food brand expanding quickly on the global stage, with 5 offices and 19 markets worldwide, and a product lineup that redefines the food industry.
Founded in 2008, over the years we have pivoted and evolved from an F&B restaurant into a modern food CPG startup. With IRVINS’ global reach, category and market leadership, and startup mentality, we welcome people with a builder attitude keen on building things from scratch and help turn a homegrown brand into Singapore’s iconic global consumer brand.
Role Overview
The Partnerships Operations Executive supports the growth of IRVINS' B2B, reseller, corporate and Modern Trade channels by ensuring smooth day-to-day operations, accurate execution of trade activities, and effective use of data and AI tools for decision-making.
This role is hands-on and execution-focused, working closely with the Partnerships Manager and cross-functional teams to translate plans into on-time, accurate delivery at customers and in stores.
Key Responsibilities
1. Partnerships & Modern Trade Operations
Manage end-to-end order and PO processes for B2B, resellers, corporate clients and Modern Trade customers (e.g. supermarkets, convenience chains, specialty retailers).
Handle listing and delisting administration: forms, product setup, item code maintenance, price updates, promo submissions and basic planogram documentation.
Coordinate trade and corporate promotions execution: track mechanics, monitor in-store implementation (with merchandisers/field team), store walks and ensure POSM deployment.
Support claim and rebate processes: collect documentation, reconcile against agreements, and work with Finance on timely verification and payout.
Maintain accurate customer records, contact lists, contracts and commercial terms.
2. Internal Coordination
Liaise with Supply Chain/Warehouse on stock availability, allocations, delivery dates and special packing requirements.
Work with Finance on invoicing issues, credit/debit notes and basic discrepancy checks.
Coordinate with Marketing on trade marketing materials (POSM, digital assets) for B2B and MT partners.
Support basic preparation for customer meetings (sell-in decks, product lists, volume snapshots) using existing templates and tools.
Plan monthly store visit schedules with the merchandising team.
3. Data , Reporting & AI Tool Usage
Update and maintain sales and promotions tracking files/dashboards for B2B and Modern Trade accounts.
Generate regular operational reports (e.g. sales by account/SKU, promo uptake, out-of-stock lists) using existing dashboards and AI-powered tools.
Use AI assistants (e.g. for report summaries, simple analysis, and standard document drafts) to work more efficiently, and flag recurring manual tasks that can be automated.
Highlight data issues, anomalies or operational risks to the Partnerships Manager in a timely manner.
Consolidate store visit reports, photos, and feedback from merchandisers into actionable insights.
4. Continuous Improvement
Proactively identify process gaps or inefficiencies in partnerships operations and suggest practical improvements.
Help document and refine SOPs, checklists and templates for B2B and MT operations.
Support ad-hoc projects and initiatives related to channel expansion, new customer onboarding, and systems/automation roll-outs.
Our Dream Candidate
Diploma or Degree in Business, Marketing, or related field.
2–4 years of experience in FMCG/F&B or retail in one or more of the following areas:
Trade marketing / Modern Trade operations
Sales coordination / key account support
B2B / corporate sales operations
Solid working knowledge of Excel/Google Sheets and basic reporting; comfortable working with numbers and large datasets.
Tech- and AI-savvy: open to using AI tools to speed up reporting, documentation and simple analysis (training will be provided).
Good communication and coordination skills; able to work with multiple internal and external stakeholders.
Organized, reliable, and able to manage multiple tasks and deadlines in a fast-paced environment.
Strong attention to detail and accuracy.
What Success Looks Like in 12 Months
Orders, listings, promotions and claims for B2B and MT accounts run smoothly with minimal errors or escalations.
Partnerships Manager and commercial leads can focus more on customer relationships and growth, with operational issues handled reliably.
Reporting and routine documentation are consistently produced on time, with increasing use of AI and automation to reduce manual effort.
Clear, up-to-date SOPs and trackers exist for key partnerships operations