Operations Specialist – Payments Invoicing & Compliance

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

We are looking for a highly organized and solution-oriented Specialist to own the invoicing pillar under Shopee Payments. In this role, you will be the main point person driving system feature improvements to ensure our invoicing systems strictly comply with Bureau of Internal Revenue (BIR) regulations. You will manage regular monthly and quarterly tax document distribution, resolve day-to-day seller escalations, and collaborate heavily with Tax, Finance, Product, and Business Development teams to maintain a seamless billing ecosystem for Philippine e-commerce sellers.

Job Description:

1. System Feature Enhancements & BIR Compliance

• Lead the operational scope for invoicing product updates to comply with baseline and evolving BIR policies.


• Responsible for the end-to-end cycle of feature requests, including drafting Feature Request Forms (FRFs) and securing necessary Head of Department (HOD) approvals from both Operations and Finance leadership.


• Manage and orchestrate the live rollout of new invoicing system updates and features.


• Dedicate focused weekly tracking to drive feature requests and system automation forward

2. Invoicing Operations & Tax Documentation (BAU)

• Execute monthly invoice reconciliation and issuance workflows


• Coordinate the issuance of invoice corrections and historical adjustments across quarters.


• Oversee the quarterly reconciliation and manual issuance of BIR Form 2307s

3. Cross-Functional Troubleshooting & Escalations

• Act as the dedicated anchor for Shopee Payments troubleshooting, resolving time-sensitive escalations originating from Support Operations (SOS), Business Development (BD), and Customer Service (CS) teams


• Work hand-in-hand with local Tax and Finance teams to bridge day-to-day data gaps and resolve ad hoc system anomalies.

4. Seller Communications & Stakeholder Management

• Partner with Commercial and Customer Service operations teams to craft clear, timely, and digestible communications for sellers regarding mandatory invoice changes, BIR regulations, and platform updates.


• Translate complex tax or system logic into plain, easy-to-understand guidance for internal front-facing teams and external platform sellers.

Requirements:

• Problem Solving: Proven ability to dive deep into data discrepancies, find the root cause of an invoicing glitch, and resolve it under tight timelines.


• Communication: Excellent stakeholder management and communication skills. You must be comfortable presenting to internal leadership (HODs) and structuring messaging for thousands of external online sellers.


• Tools: Highly proficient in Excel or Google Sheets for managing large data sets and reconciliation tasks.