Description
Company: Hera Bathroom
Location: Singapore
🌿 About Hera Bathroom
Hera Bathroom is a Singapore-based bathroom solutions brand built on one simple belief — every home deserves a beautiful, organised sanctuary.
We started in 2010 as an OEM manufacturer for European brands, and today we are building Hera into a lifestyle brand focused on modular systems, waterproof cabinetry, and thoughtful design for small spaces.
As we grow, we are looking for someone who can bring structure, clarity, and control to our daily operations.
🎯 Role Overview
This role is the backbone of the company.
You will be responsible for planning and coordinating all daily operations — from order processing to delivery scheduling and installation coordination — ensuring a smooth and reliable experience for every customer.
If you enjoy organising chaos into systems, this role will suit you.
🛠️ Key Responsibilities
1️⃣ Operations & Delivery Planning
Plan and schedule all deliveries
Coordinate with external logistics partner
Optimise delivery routes and trip allocation
Ensure heavy items (bathtubs, WCs) are properly planned and grouped
2️⃣ Order Management
Review and process confirmed sales orders
Ensure product availability with warehouse team
Assign delivery dates based on operational capacity
Maintain clear and updated order tracking system
3️⃣ Warehouse Coordination
Work closely with warehouse team on picking & packing schedule
Ensure orders are prepared ahead of delivery days
Minimise errors, missing items, and last-minute issues
4️⃣ Installation Coordination
Schedule and coordinate installation works (vanity, WC, mirrors, etc.)
Align installation timing with delivery schedule
Liaise with installers and ensure job completion
5️⃣ Customer Experience Support
Work with Customer Service to confirm delivery timelines
Ensure realistic and achievable scheduling (no overpromising)
Step in to resolve operational issues when needed
6️⃣ Process Improvement
Build and improve SOPs for operations and logistics
Implement systems to improve efficiency and reduce errors
Track key operational metrics (on-time delivery, errors, delays)
👤 Who We Are Looking For
You are:
Highly organised and detail-oriented
Calm under pressure and able to handle multiple moving parts
Proactive and solutions-driven (you fix problems before they happen)
Comfortable coordinating with different teams and vendors
Experienced in logistics, operations, or supply chain
Bonus if you:
Have experience in home furnishing / renovation / e-commerce logistics
Are familiar with route planning or delivery coordination
Enjoy building systems and improving workflows
🚫 This Role Is NOT Suitable If You
Prefer slow-paced or repetitive work
Struggle with multitasking or deadlines
Need constant supervision
Avoid taking ownership of problems
🌟 What You Will Gain
Be a key decision-maker in a growing lifestyle brand
Work closely with the founder to build scalable systems
Opportunity to grow into a senior operations leadership role
Direct impact on customer experience and company growth
💰 Salary Range
SGD 2,500 – 5,500 (depending on experience)
🔥 Final Note (Important)
We are not looking for someone to “just follow instructions.”
We are looking for someone who can:
👉 take ownership
👉 bring structure
👉 and make things run smoothly without constant firefighting
If you’re someone who enjoys turning chaos into order — we’d love to meet you.