Operations Executive (F&B and E-Commerce)

About the Role

We are a fast-growing group managing several well-known festive brands (CNY goodies, Christmas roasts, Hari Raya, mooncakes, Chinese seafood delivery, Western food delivery). We are looking for a hands-on, adaptable Operations & Marketing Executive who can support our year-round operations and take ownership during major festive seasons.

This role is perfect for someone who enjoys a mix of operations, coordination, and marketing. You will work closely with our ops manager, marketing manager, kitchens, suppliers, marketers, and creators — ensuring smooth daily operations while driving exciting campaigns during CNY, Christmas, Hari Raya and Mid-Autumn.

Key Responsibilities

Operations (Peak Seasons and Daily Support)

• Assist Operations Manager with admin tasks, planning, ordering, stock checks, and organising storage/space.

• Coordinate with suppliers for deliveries, replenishment, and packaging.

• Monitor inventory levels and perform periodic stock counts.

• Ensure compliance with regulations and internal SOPs.

• Handle customer service (WhatsApp, email, social platforms) with professionalism and empathy.

• Pack orders and ensure part-time packers follow quality standards.

• Book deliveries, track dispatches, troubleshoot delivery issues.

• Support basic financial/admin tasks (budget monitoring, reporting).

• Maintain cleanliness standards and coordinate maintenance when needed.

• Source and coordinate manpower when required

Marketing Ops (Lull Seasons)

• Coordinate deliveries and deliverables to influencers monthly, negotiate deliverables, manage collaborations.

• Assist in very simple mobile phone video taking for our content creator

• Support product launch campaigns, promotions, festive marketing activities.

• Upload products on website whenever needed.

• Liaise with factories/printers for packaging development: artwork submission, sample making, revisions, logistics, and bulk orders.

• Work with the marketing team to execute new ideas and maintain brand consistency.

Seasonal Expectations

• Nov–Feb: CNY goodies production, Christmas campaigns, turkey & crabs fulfilment

• Feb–Mar: Hari Raya preparation

• Jun–Sep: Mooncake operations

• Lull periods: focus on marketing, packaging development, influencer relations, and supporting daily F&B operations of non-seasonal businesses

Requirements

• Saavy with excel and use of computer and internet

• Strong sense of responsibility, reliability, and initiative

• Comfortable with a mix of administration, physical tasks, customer service, and marketing

• Able to work in fast-paced, seasonal peak periods

• Good communication skills (written & spoken)

• Ability to multitask and work independently

• Experience in operations, e-commerce, F&B, or marketing is an advantage

Benefits

• Competitive salary ($3,200 – $3,800 depending on experience)

• Career progression into Operations Lead or Brand Manager

• Exposure to multiple brands and seasonal campaigns

• Fun, dynamic team with fast-moving projects

• Staff discounts across all F&B brands