Merchant Onboard Analyst, SPX Express

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Key Responsibilities:

• Manage end-to-end merchant onboarding, from account setup to go-live readiness


• Validate merchant requirements, documentation, and system configurations


• Coordinate with sales, operations, and product teams to ensure timely onboarding


• Track onboarding progress and identify bottlenecks or delays


• Ensure data accuracy across systems and tools


• Support merchants during onboarding by addressing questions and providing guidance


• Monitor onboarding KPIs such as activation rate, time-to-live, and onboarding completion rate


• Continuously improve onboarding workflows and documentation


• Identify opportunities for automation and process standardization

Requirements:

Qualifications

• Bachelor’s degree in Industrial Engineering, Business Administration, or a related field


• 1–3 years of experience in operations, onboarding, or account setup roles


• Strong attention to detail and process-oriented mindset


• Good communication and coordination skills


• Comfortable working with data and spreadsheets (Excel/Google Sheets)


• Experience in e-commerce, marketplaces, or tech platforms is a plus