Marketing Support Executive

(Junior / Entry-Level)

We are looking for a reliable and organised Marketing Support Executive to assist with day-to-day online operations, basic marketing support, and customer enquiries across our e-commerce platforms. This role is highly administrative in nature and is well-suited for fresh graduates or candidates at the early stage of their career who are keen to gain hands-on e-commerce experience.

Key Responsibilities

E-commerce Administration

• Process and manage daily online orders across all e-commerce platforms

• Ensure order information is accurate and follow up on basic order-related issues

• Assist with routine e-commerce operational tasks as needed

Website Content Updates

• Upload and update blog posts on the company website

• Assist in updating product listings, including product descriptions, thumbnails, and images

• Ensure website content is accurate, consistent, and up to date

Social Media Support

• Assist in scheduling social media posts according to the content calendar

• Support simple content preparation such as captions or visuals provided by the team

Customer Service & Chat Support

• Respond to customer enquiries via email and live chat on e-commerce platforms (e.g. Shopee, Lazada)

• Provide basic product information, order status updates, and general assistance to customers

• Escalate complex or sensitive cases to the relevant team member when required

Internal Coordination

• Prepare simple internal memorandums for promotions, new product launches, and ad-hoc activities

• Assist in ensuring internal teams are informed of ongoing campaigns and updates

Key Performance Indicator (KPI)

• Maintain and improve chat response performance on Shopee and Lazada, including response time and responsiveness score, in line with platform standards

• Ensure timely and professional replies to customer enquiries to support a positive customer experience and strong shop ratings

Requirements

• Diploma or Degree in any discipline (Marketing, Business, or Communications is a plus)

• Fresh graduates are welcome to apply

• Comfortable with administrative and repetitive tasks

• Basic written communication skills in English

• Familiarity with e-commerce platforms (e.g. Shopee, Lazada, Shopify, WordPress) is an advantage but not required

• Responsible, organised, and willing to learn

Why Join Us

• Entry-level role with hands-on exposure to e-commerce operations

• Clear and structured responsibilities

• Supportive team environment with on-the-job guidance

Key Performance Indicators (KPIs)

• Support and maintain good chat response performance on Shopee and Lazada by responding to customer enquiries promptly and professionally, in line with platform guidelines

• Process online orders accurately and in a timely manner, following established procedures and timelines

  • Assist in ensuring orders meet e-commerce platform fulfilment requirements

  • Flag any potential delays or issues early to prevent platform penalties and protect the shop’s campaign eligibility