Marketing, Sales and Operations Executive

About Us

Fitness Factory is Singapore’s longest-running personal training–only boutique gym, with more than 20 years of experience in preventive healthcare through fitness and exercise prescription.

We believe that exercise is medicine, and we specialise in delivering tailored fitness and strength training programmes designed to improve health, mobility, function, and quality of life. Our work focuses largely on adults above 40, active ageing, and seniors above 60, helping clients build strength, confidence, and long-term health through evidence-based coaching.

In addition to personal training, we also organise educational workshops, webinars, corporate wellness programmes, and fitness-related events focused on healthy ageing, strength, preventive health, and longevity.

We are looking for a motivated, organised, creative, and people-oriented individual to join our team in a dynamic role covering marketing, sales, client services, events, and daily operations.

Key Responsibilities

Marketing & Social Media

• Manage social media platforms including Instagram, Facebook, LinkedIn, TikTok, and Little Red Book (Xiaohongshu)

• Create, schedule, and publish content including posts, reels, stories, posters, and promotional campaigns

• Support basic graphic design work for social media posts, marketing materials, event promotions, and announcements

• Capture photos and videos during training sessions, workshops, corporate talks, and events

• Support digital marketing campaigns, lead generation activities, and promotional initiatives

• Assist in running and monitoring online advertising campaigns (e.g. Meta Ads, Instagram Ads, Google Ads)

• Update website content and basic pages using WordPress

• Monitor engagement and maintain brand consistency across all platforms

Sales & Client Services

• Handle walk-in, phone, and online enquiries professionally

• Respond to enquiries via WhatsApp, email, phone, and social media platforms

• Explain training programmes, workshops, wellness services, and promotions

• Process programme registrations and payments

• Build strong relationships with clients and provide excellent customer service

• Support follow-ups and retention of existing clients

Events & Corporate Wellness

• Support the planning and execution of workshops, webinars, educational events, and corporate wellness programmes

• Coordinate registrations, scheduling, logistics, and attendee communications

• Manage event registration and payment platforms such as Eventbrite

• Assist with event setup, onsite coordination, crowd management, and event operations

• Support social media coverage, photography, and videography during events

• Liaise confidently with attendees, speakers, partners, and vendors during events and programmes

Administration & Operations

• Maintain client databases, schedules, and operational records

• Prepare sales, attendance, and operational reports

• Monitor inventory and coordinate supplier orders and replenishment

• Process payments and maintain proper documentation and records

• Support daily gym operations, cleanliness, facility upkeep, and operational SOP compliance

• Coordinate with trainers and management on scheduling and operational matters

Requirements

• Diploma in Marketing, Business, Communications, Sports Management, Design, Media, or related fields

• Experience in marketing, customer service, hospitality, fitness, wellness, or events industry preferred

• Strong written and spoken communication skills

• Confident and professional in interacting with clients, event attendees, and people from all backgrounds

• Comfortable working in events and client-facing environments

• Familiar with social media platforms including Instagram, Facebook, LinkedIn, TikTok, and Little Red Book

• Flair and interest in basic graphic design, social media visuals, and photography

• Skills in Canva, CapCut, or other design/video editing software for reels and short-form content

• Basic photography and videography skills for social media and event coverage

• Basic understanding of social media and online advertising platforms (e.g. Meta Ads, Instagram Ads, Google Ads)

• Basic knowledge of WordPress and website content updates

• Familiarity with AI tools (e.g. ChatGPT, Canva AI) will be an added advantage

• Organised, proactive, responsible, and able to multitask in a fast-paced environment

• Passion for fitness, preventive health, wellness, and healthy ageing is preferred

• Able to work rotational shifts, evenings, or weekends during events when required