Marketing Operations Executive
Yew Kee Group
Description
As a Marketing Operations Executive, you will be responsible for supporting the daily backend operations of PastaGo under Yew Kee Group, while also managing administrative and on-ground tasks related to marketing and business operations. You will be working closely with both the Marketing and Operations team and under the guidance and mentorship of Operation Managers and Marketing Director.
Marketing Execution
Helping to build and improve internal processes to support steady scaling of the business
Providing administrative support to ensure all marketing initiatives are executed seamlessly
Support in A&P related activities from start-to-end, to include online and In-store collaterals
Point of contact with vendors, landlords, production house and other communication partners
Support the monitoring and management of external vendors
Responding to customers’ requests and queries via phone, email, social media, or instant messaging
Managing and process order deliveries
Key liaison to support Operations team for in-store marketing collaterals and sales support
Community engagement on social media platforms
Operations management
Manage the POS system of PastaGo. To be the super user to train the operations team, to liaise with POS vendor to rectify bugs, and change request. To find work arounds in the system to achieve operation needs.
Support the monitoring and management of external vendors
Responding to customers’ requests and queries via phone, email, social media, or instant messaging
Managing and process order deliveries
Key liaison to support Operations team for in-store marketing collaterals and sales support
Optimizing of shop and items on delivery platform to achieve higher sales
Refunds investigation on delivery platform
Requirements
Minimum Diploma in Marketing or other related disciplines
Good with Software, specifically POS.
A positive attitude and willingness to take on new challenges and responsibilities
Excellent communication and interpersonal skills
Strong organizational skills with an eye for detail