Marketing and Sales Executive

Marketing & Design

• Create marketing materials for social media posts, reels and stories, EDM visuals, website banners, POS materials, etc


• Design clean, effective marketing assets using Canva / Adobe Illustrator / Photoshop


• Ensure visuals and communications align with brand guidelines


• Work closely with sales and marketing teams to align promotions with customer communication


• Assist with content updates on e-commerce platforms where required


• Ensure promotions, prices, and campaign details are accurately communicated to customers E-commerce & Content Support


• Manage ecommerce platforms (shopify, shopee, fairprice and redmart)


• Manage chat, orders, inventory and listing

Customer Experience & Service

• Be the main point of contact for customer enquiries via calls, email, WhatsApp, social
  media, and e-commerce platforms.


• Handle order issues such as delivery changes, missing items, refunds, and complaints
  professionally


• Assist delivery drivers in contacting customers via WhatsApp/ Mainline when they are
  uncontactable at the delivery location


• Coordinate closely with operations, warehouse, and sales teams to resolve issues
  quickly (eg. complaints/ recovery/ missing order)


• Maintain records of customer interactions and recurring issues (eg. refunds/ missing
  items)

Who We’re Looking For

• Strong written and verbal communication skills


• Proficient in Canva and/or Adobe design tools


• 3-5 years experience in Customer service, FMCG, or e-commerce


• Someone who is comfortable in an SME environment and enjoys being hands-on


• Creative, organised, and customer-centric


• Able to juggle multiple priorities without losing attention to detail


• Flexible working arrangement (4 days in office, 1 day work-from-home (WFH) arrangement)