Logistics Coordinator/Logistics Officer/Customer service Executive

Job Title: Logistics Coordinator / Logistics Officer (ContractLogistics – Customer & Operations Support)

Location:Singapore

Role Summary:  You will support our Customer Service team by running day-to-daylogistics coordination across multiple accounts. Your job is to keep ordersmoving, keep data clean, close minor issues fast, and keep operations andcustomers aligned.  This is a contract logistics environment. You’ll bedealing with real-time order flow, inbound/outbound coordination, returns, andexceptions.

Key Responsibilities

Daily execution coordination(multi-account)

• Track inbound/outbound order flow from release to completion (picked, packed, staged, shipped).


• Coordinate with warehouse operations on priorities provided by CS and follow through until closure.


• Support daily shipment activities: carrier coordination, pickup confirmation, tracking updates, POD retrieval.


• Manage returns processing updates (received, pending checks, closed) and basic exceptions follow-up.

Customer communication (low-risk, factualupdates)

• Provide customers with standard status updates using approved templates and confirmed facts.


• Follow up with customers for missing or incorrect information (ASN, packing lists, order details, delivery windows, documentation).


• Escalate to CS when an issue involves SLA risk, claims/liability, repeated failures, or customer escalation.

Exceptions control + data management

• Maintain a live exceptions tracker (issue, owner, next action, due date, status) and ensure nothing gets lost in email/WhatsApp.


• Produce clean daily summaries for CS (what shipped, what didn’t, why, what’s pending).


• Keep account data organised and accurate (requests, order changes, documentation, logs).

WMS-driven execution support

• Use the WMS to monitor and validate operational status (orders, inventory statuses, task progress, exceptions).


• Understand WMS-linked workflows across inbound, putaway, picking, packing, dispatch, returns, and cycle count adjustments.


• Identify process gaps and propose improvements to get better speed/accuracy out of the WMS (not just “click and update”).

Requirements / Experience

• 2–5 years’ experience in contract logistics / 3PL operations in a customer-facing coordination role (control tower, logistics coordinator, CS-ops hybrid, warehouse admin with customer comms).


• Proven experience with direct customer communication in an operational environment (not purely commercial sales support).


• Strong data management skills: Excel/Sheets (filters, pivots, structured trackers), disciplined documentation, accurate logging.


• Solid understanding of operational processes:


• 
  
• inbound receiving, QA/QC touchpoints, putaway


• outbound pick/pack/QC/staging/dispatch


• returns, discrepancies, basic investigation workflow


• Comfortable handling multiple accounts at once and switching priorities fast without dropping tasks.


• WMS experience required - not just daily usage, but understanding how WMS processes drive execution and how to keep the system clean and useful (statuses, holds, exceptions, inventory integrity).


• Strong follow-up discipline, calm under pressure, clear written communication.

Traits that will do well here

• You’re structured and fast - you close loops instead of “noted.”


• You don’t panic when priorities shift; you reset and execute.


• You can work with warehouse teams and customers without creating friction.


• You understand that accuracy matters - bad data creates operational pain.

Working Style / Notes

• This role supports CS and Operations. CS owns planning and escalations.


• You will run daily coordination and close routine issues; complex cases and customer escalation are handed to CS.

Nice-to-have

Experience in fashion/lifestyle/e-commerce fulfilment.

Experience supporting KPI/SLA tracking and operational reporting.

Familiarity with RF scanners, basic inventory controls, and discrepancy handling SOPs.https://employer.mycareersfuture.gov.sg/