L1/L2 Production Support
Ridik
Description
Company: RiDiK Pte Ltd
Role: L1/L2 Production Support
Job Level: 1-5 years of relevant experience (L1 or L2)
Duration: 12 Months contract
Budget: SGD 5,500
Job Summary
We’re looking for a L1/L2 Production Support to support our team in Changi Business Park. This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you’re someone who takes initiative, values continuous learning, and thrives in a collaborative setting, we’d love to hear from you.
Key Responsibilities
Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues.
Monitor system performance, detect anomalies, and ensure uptime and availability of services.
Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.
Work closely with L1 support to ensure a seamless escalation process for complex issues.
Collaborate with development teams to identify and resolve recurring issues or system bugs.
Perform root cause analysis and provide recommendations for system improvements.
Document technical issues, solutions, and best practices for future reference.
This position needs shift work, Rotational Basis, 24/7.
Sound like you? Apply now!
About CLPS RiDiK
RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.
We will review applications on a rolling basis until 30 April 2026, and early submissions are encouraged. Please note that only shortlisted candidates will be contacted. Thank you for your understanding.