IT BUSINESS ANALYST (E-COMMERCE)

Job Responsibilities:

1. E-commerce Projects and Change Requests

• Actively participate in E-commerce related change requests and projects


• Assist in gathering and analyzing end-user requirements to ensure alignment with business needs


• Work with project stakeholders to perform system analysis, design, troubleshooting, and testing


• Manage and track the overall development work and schedule


• Monitor change request/project status and prepare project status report for the IT project team lead

2. Application Support and Maintenance

• Provide application support in post-implementation and maintenance support for existing systems


• Provide application support after implementation to ensure system stability and resolve user issues


• Assist in the maintenance and support of existing e-commerce systems and their integration with customer engagement and marketing messaging systems, and data platforms

3. UI/UX

• Responsible for the design of the appearance and performance of pages on Ecommerce websites, including UX and UI, functionalities, maintenance, housekeeping, and developments


• Work directly with designers and project managers for the implementation of designs


• Work with backend developers for integration between frontend and backend systems


• Write reusable and efficient code


• Assist/support in the development and maintenance of marketing content


• Ensure websites are cross-browser compatible


• Provide input on design and technical issues


• Assist with various duties related to the project and tasks assigned by supervisor

Requirements:

• Diploma or Degree in Computer Science, IT, or equivalent


• Minimum 2 years of relevant working experience


• Knowledge of E-commerce application development is preferred


• Strong analytical skills with the ability to gather, analyze, and interpret requirements


• Ability to work independently and collaboratively in a team environment


• Experience in CMS systems like ContentStack, Salesforce CMS, Salesforce Commerce Cloud, etc


• Experience in HTML5, CSS3, JavaScript, jQuery, JSON, AJAX, XML, and cross-browser techniques


• Experience in Adobe Photoshop, Dreamweaver, or other prototyping tools


• Familiar with working with APIs in application development


• Familiar with Agile and Scrum methodologies


• Deep understanding and experience with web and internet standards


• Working knowledge of image optimization and SEO is advantageous