IT Administrator / Systems Specialist

Responsibilities:

• Administer, monitor, and maintain both our on-premises server infrastructure and our new Microsoft Azure cloud environment.

• Manage virtual machines, storage accounts, networking, and cloud resources.

• Ensure high availability, performance, and scalability of IT systems.

• Provide Tier 1 and Tier 2 helpdesk support for hardware, software, and connectivity issues.

• Support business-critical applications, including Microsoft 365, SharePoint Online, and OneDrive.

• Administer and monitor backup and recovery systems, including on-premises backups and Veeam backup solutions for Azure VMs.

• Ensure backup success and restore capabilities to safeguard business continuity.

• Enforce IT security policies and procedures in line with industry best practices.

• Manage user access controls, group policies, and authentication via Microsoft Entra ID (formerly Azure AD).

• Monitor firewall logs, detect vulnerabilities, and respond to potential threats.

• Maintain and optimize network infrastructure, including routers, switches, VLANs, and VPN gateways.

• Troubleshoot and resolve network performance and connectivity issues.

• Collaborate with external IT vendors (Helpdesk, Firewall, Azure MS Cloud, Applications, Intranet, Cloudflare, E-Commerce platforms).

• Ensure SLAs are met and IT projects are delivered on schedule.

• Participate in IT transformation initiatives and process improvements.

Requirements:

• A Diploma or bachelor’s degree in information technology, Computer Science, or a related field.

• At least 2-3 years of hands-on experience in an IT support or systems administration role.

• Relevant certifications such as Microsoft Certified: Azure Administrator Associate, CompTIA Network+, or ITIL are highly desirable.

• Strong working knowledge of Microsoft Windows Server and Active Directory.

• Hands-on experience with Microsoft Azure services, particularly Virtual Machines, networking, and security concepts.

• Proficiency with Microsoft 365, SharePoint Online, and Microsoft Intune.

• Experience with backup and recovery solutions; knowledge of Veeam is a significant plus.

• Familiarity with network administration, including firewalls, switches, and VPNs.

• Strong problem-solving, analytical, and troubleshooting skills. Excellent communication and with the capacity to explain technical concepts to non-technical staff.