Governance & Planning (Shopee) - PCM, Marketplace

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

PMO & Tender Governance

• Establish tender governance framework: standard RFQ templates, manage tender governance processes, including timeline tracking, stakeholder alignment, and execution follow-up.


• Establish project standards, milestone tracking, risk management, and escalation processes.


• Coordinate cross-functional teams and ensure timely delivery against agreed objectives.

Governance Management & Process Transformation

• Establish operating cadence for the P2P sub-teams (Sourcing, Purchasing, Costing, Fin Ops): weekly/biweekly syncs, escalation flow, OKR tracking and initiative (including AI) prioritisation


• Drive SOP governance, process compliance monitoring, and continuous governance improvement.


• Develop and maintain standard category & item catalogue to reduce sourcing cycle time for routine requests


• Own process compliance and conformance across all Finance and Procurement sub-teams


• Design, maintain, and update SOPs for all pillars; align with HQ policy


• Identify and scope automation and AI-enabled solutions to improve productivity, visibility, and decision-making.

Performance Management & Business Insights

• Design and implement KPI framework across all P2P sub-teams, set up review mechanisms.


• Own the monthly consolidated KPI review report for leadership, synthesizing performance with trend analysis and action recommendations


• Provide strategic recommendations to leadership based on business insights and performance trends.

Team management

• Manage and develop direct reports, providing clear project direction, regular feedback, and growth opportunities aligned to each person's strengths


• Coach team members from individual contributors to structured thinkers - able to translate data into insights and insights into recommendations

Requirements:

• 4-7 years of experience in Business Planning, Internal Audit, PMO or Governance, Business Consulting, or related fields, with experience translating recommendations into operational reality  


• Analytical skills: Able to independently analyze operational and financial data, performance, process efficiency; break down ambiguous problems and translate findings into actionable recommendations


• Governance & PMO foundation: Experience building or operating governance processes: review mechanisms, SOP management, compliance monitoring; and PMO fundamentals: milestone tracking, risk identification, and escalation processes across cross-functional teams  


• Process QA/QC & compliance monitoring: Demonstrated ability to design and run process quality checks, able to define what “good” looks like for a process, set compliance criteria, and catch deviations before they become recurring issues


• Team management: Proven ability to direct and develop junior-to-mid-level team members


• Stakeholder influence & cross-functional alignment: Demonstrated ability to drive process adoption and compliance across teams that do not report to this role. Comfortable giving feedback upward and sideways without creating friction.