Full Time Ecommerce Admin/ Ops Executive
Lara & Ela
Description
About the role
Lara & Ela' is seeking a full-time Ecommerce Admin/Ops executive to join our team at Northstar in Ang Mo Kio Region. This role will be responsible for providing administrative support to our growing online retail business. The successful candidate will have the opportunity to work side by side with the founder.
What you'll be doing
Assisting with the day-to-day operations of our Ecommerce platform, including order processing, inventory management, and customer service
Updating product listings and maintaining accurate product information on our website
Providing administrative support, such as filing, data entry, and general office tasks
Handle customer returns and refunds from our online platform.
Respond promptly to customer enquiries across all communication touchpoints.
Assist logistics operations by processing orders, coordinating shipments, receiving goods, and supporting inventory counts.
Identifying opportunities for process improvement and making recommendations to enhance efficiency
What we're looking for
Previous experience in an administrative or customer service role, preferably within an Ecommerce or retail environment
Strong attention to detail and organizational skills
Proficiency in using Ecommerce platforms - Shopify / Tik Tok, inventory management systems, and Microsoft Office suite
Excellent communication and customer service skills
Ability to work independently and as part of a team without much supervision
A keen interest in the Ecommerce industry and a passion for providing exceptional customer experiences
What we offer
Opportunities for professional development and growth in e-commerce industry
A collaborative and supportive work environment
About us
Lara & Ela' is a leading Ecommerce retailer specializing in high-quality jewellery. With a strong focus on customer satisfaction and sustainability, we are committed to providing our customers with exceptional shopping experiences. Join our dynamic team and be a part of our exciting journey!
Apply now for this exciting Ecommerce Admin/Ops role.