Executive, Digital Operations

This role supports end‑to‑end class operations by assisting with pre‑course preparation, post‑course administration, and stakeholder coordination to ensure a smooth learning experience for trainees and clients.

Ensure timely preparation of classes (for Pre-Course Team)

• Coordinate preparation of course materials (including ordering of e-courseware, licenses, digital labs), refreshments ordering and attendance lists.


• Coordinate with on-site Operations team to ensure classes are ready to start


• Send confirmation/cancellation letters to trainees before commencement of classes


• Coordinate learner registration for corporate clients.


• Support coordination of trainee transfer of classes.


• Liaise with external assessment centres for booking of assessments.


• Record daily tasks completed for reporting.

Ensure timely closure of classes (for Post-Course Team)

• Perform digital batching at end of each class.


• Support coordination of trainee transfer of classes.


• Submit attendances, assessment results, evaluation, and certificates into system.


• Submit details of classes as requested by funding agency during audits.


• Respond to corporate client requests for attendance or certificates.


• Support the processing of refunds.


• Record daily tasks completed for reporting.

Manage Stakeholders

• Handle enquiries from public, corporate clients, trainers and trainees on logistics and administrative related matters.


• Maintain good customer service relationships at all times.


• Liaise with Corporate Sales Team on dates and attendance updates

Requirements:

• Diploma holder or equivalent qualifications


• Good complaint resolution skills will be an advantage.


• Good knowledge of supported courses will be an advantage.


• Good knowledge of training administration systems will be an advantage