Ecommerce Executive

ABOUT THE ROLE

We are looking for a detail-oriented and operationally strong Ecommerce Executive to join our growing team. You will be responsible for managing our marketplace storefronts across multiple platforms, handling day-to-day ecommerce operations, and supporting CRM programme execution. If you enjoy working in a fast-paced digital retail environment and have a knack for keeping things running smoothly, we'd love to hear from you.

WHAT YOU'LL DO

Marketplace Management

•    Manage and maintain storefronts across multiple marketplace platforms (Shopee and Lazada).

•    Create, update, and optimise product listings including titles, descriptions, images, and attributes to maximise visibility and conversion.

•    Set up and manage discounts, vouchers, and promotional mechanics across all marketplace platforms.

•    Plan and execute in-platform marketplace campaigns, including participation in platform-wide sales events (e.g. 11.11, 12.12).

•    Build and maintain campaign landing pages within each marketplace to support promotional activities.

•    Monitor marketplace performance metrics (sales, traffic, conversion) and provide regular reports with actionable insights.

•    Liaise with marketplace account managers and respond to platform updates or policy changes in a timely manner.

•    Ensure product information, pricing, and stock availability are accurate and up to date across all storefronts.

Ecommerce Operations

•    Ensure daily order processing is completed accurately and on time by coordinating with the warehouse team.

•    Perform daily stock transfer processing within the internal system.

•    Key in marketplace sales data into the internal system accurately and in a timely manner to ensure sales records are reconciled.

•    Process return and refund requests for marketplace and website orders in a timely and accurate manner.

•    Oversee monthly stock transfer reconciliation to ensure all records tally correctly by month end.

•    Identify and escalate operational issues or discrepancies to the relevant stakeholders.

CRM Programme

•    Support the execution of CRM initiatives including member segmentation, campaign setup, and communications.

•    Manage customer data, ensuring records are accurate, up to date, and compliant with data protection requirements.

•    Assist in the planning and deployment of CRM-driven campaigns such as loyalty rewards, member promotions, and re-engagement activities.

•    Track and report on CRM programme performance, including member growth, engagement rates, and campaign effectiveness.

•    Work with internal stakeholders to identify opportunities to enhance customer retention and lifetime value through CRM.

Team Collaboration

•    Work closely with the Ecommerce & Marketing Manager and Senior Ecommerce Executive on assigned tasks and group projects.

•    Maintain open and proactive communication within the ecommerce team and cross-functional departments.

•    Support ad-hoc projects and tasks as directed by management.

WHAT WE'RE LOOKING FOR

Education & Experience

•    Diploma or Degree in Marketing, Business, Communications, or a related field.

•    Minimum 1–2 years of experience in an ecommerce, marketplace, or digital marketing role.

•    Hands-on experience managing storefronts on Shopee and/or Lazada.

•    Experience with a CRM platform is an advantage.

Skills & Competencies

•    Proficiency in marketplace seller portals (Shopee Seller Centre, Lazada Seller Centre).

•    Familiarity with CRM tools and platforms.

•    Working knowledge of ecommerce platforms (e.g. Shopify, WooCommerce, or similar).

•    Strong attention to detail, especially for product listings, stock reconciliation, and order accuracy.

•    Good analytical skills with the ability to interpret performance data and translate into actions.

•    Good written and verbal communication skills in English.

•    Ability to multitask and manage priorities in a fast-paced environment.

WHAT WE OFFER

•    Competitive salary package commensurate with experience

•    A collaborative, supportive team environment.

•    Opportunities to grow your skills in ecommerce, marketplace management, and CRM.

•    5-day work week with standard working hours.