Description
The E-Commerce Executive will be accountable for supporting the operations aspect for the overall online strategy for Ecommerce (ASICS Singapore Brand.com) You will manage the end to end eCommerce fulfilment of website customer experience, order management, merchandising support and reporting among other operational duties. You will be a key supporting role in ensuring operational excellence in ASICS Singapore and formulating strategies and initiatives to ensure online sales growth and profitability.
Key Responsibilities:
Online Store Operations
· Responsible for the website & Mobile App management on a daily basis across all sites
· Ensure functionality of all e-stores on a daily basis by doing website checks
· Responsible for all applicable order transfers, cancellations and returns management in eCommerce system
· Responsible for order management across sites to ensure timely deliveries and returns
· Plan and execute eCommerce activities across all sites
· Report and analyse eCommerce KPIs (Sales, conversion rate, traffic etc) and activities for all sites
· Report and escalate issues to relevant internal and external stakeholders for troubleshooting
· Competitor monitoring and suggestions on improvements for an optimum customer experience
· Support Customer Service team in service recovery and providing any necessary information on orders
· To work closely with vendors and retail shops on operational and merchandizing processes
· Identify and streamline operational processes
· Responsible for Singapore UAT execution for mobile app and brand site.
Cross Functional Coordination
· Work with Merchandising team on product information preparation, product activations and deactivation, product tagging, price changes, website product checks and merchandising reporting needs
· Work with Marketing on product descriptions, product images, activities preparation, copywriting changes, marketing communications support alignment and traffic generation etc
· Work with IT team and Developers on IT issues escalation for de-bugging and resolution
· Work with Finance team on providing supporting information for finance reconciliation
· Work with Logistics team on shipment tracking, SLA monitoring and expedite any potential delivery delays
Job Requirement
· Experience in Salesforce Commerce Cloud / Lazada / Shopee will be an additional advantage
· Excel proficiencies (Vlookup, Pivot Table)
· Minimum 2 year Experience in Ecommerce