E-Commerce Specialist (B2C)

Company Overview

Our client is a well-established multinational leader in consumer electronics and home appliances, known for its commitment to quality, innovation, and exceptional customer experience. With a strong presence across both physical retail and digital channels, the company continues to invest heavily in e-commerce growth and omnichannel strategies.

This is an exciting opportunity to join a fast-evolving digital environment where you will be empowered to take ownership, drive measurable impact, and develop your career alongside a high-performing team.

The Opportunity

As an E-Commerce Specialist, you will play a key role in driving online sales performance, ensuring seamless day-to-day operations, and elevating customer engagement across multiple digital platforms. This position supports both B2C and corporate sales programmes, working closely with cross-functional teams to deliver operational excellence and commercial results.

Working Location: Pasir Panjang

Working Hours: Monday - Friday, 9AM - 6PM

Key Responsibilities

• Manage and optimize product listings across multiple e-commerce platforms, ensuring accurate pricing, content quality, and inventory availability

• Coordinate closely with order fulfilment and logistics teams to ensure smooth order processing and on-time delivery

• Execute online sales campaigns, promotions, and initiatives to increase traffic, conversion rates, and average order value

• Plan and support offline marketing activities, including roadshows and promotional events

• Act as the primary point of contact for customer inquiries, complaints, returns, and refunds, ensuring a consistently positive brand experience

• Manage the Corporate Employee Purchase Programme (CEPP), including account onboarding, database management, and programme expansion

• Reconcile e-commerce transactions and collaborate with Finance to resolve payment or reconciliation discrepancies

• Track and manage marketing budgets and campaign funds with proper documentation and governance

• Analyze sales performance, customer behavior, KPIs, and competitor activities to identify growth opportunities

• Prepare regular performance reports on sales results, campaign effectiveness, and operational metrics for internal stakeholders

Requirements

• Diploma or Bachelor’s degree in Digital Marketing, Business, or a related discipline

• Minimum 2 years of hands-on experience in e-commerce operations or digital commerce roles

• Experience managing major e-commerce platforms such as Shopify, WooCommerce, Amazon, Lazada, or Shopee

• Strong analytical skills with working knowledge of Google Analytics or similar tools

• Excellent time and project management abilities, with the agility to thrive in a fast-paced environment

• Strong problem-solving mindset with a customer-first approach

• Effective communication and interpersonal skills to engage internal teams and external partners

📩 Click “Apply Now” to submit your application.

Only shortlisted candidates will be contacted.

JAC Recruitment Pte. Ltd.
EA License No.: 90C3026
EA Personnel: Ng Siew Thien
Registration No.: R22107842