E-Commerce & Operations Executive (SME)

Job Summary

You will take ownership of day-to-day e-commerce operations, delivering excellent customer experiences while leveraging AI tools to improve efficiency and scalability in a growing SME.

Responsibilities

• Manage online stores and marketplaces to maintain smooth e-commerce operations


• Handle returns, warranty claims, and after-sales support to resolve customer issues efficiently


• Create and optimize product listings, including descriptions, pricing, and images, to enhance sales performance


• Monitor inventory levels and ensure product information accuracy across platforms


• Respond promptly to customer enquiries via email, chat, and phone to provide professional support


• Resolve customer issues with a focus on customer satisfaction and retention


• Schedule and coordinate deliveries and installation appointments for customers


• Liaise with customers, installers, and logistics partners to ensure timely project completion


• Take ownership of tasks and solve problems independently in a fast-paced environment


• Learn and adapt to new software and AI technologies to support business growth

Preferred competencies and qualifications

• Strong communication skills demonstrated through effective customer interaction and issue resolution


• Customer service skills applied to provide excellent before- and after-sales support


• Ability to multitask and stay organized in managing diverse responsibilities


• Willingness to learn and apply new software and AI tools to improve business processes