Description
E-Commerce Operations Executive
We are looking for an experienced and dependable E-commerce Operations Executive with a strong focus on data analysis and Excel-based reporting. This role requires someone who has worked extensively with online marketplaces (shopee, Lazada, amazon, Walmart) and understands how to use data to drive decisions.
This is not an entry-level role. We are seeking a professional who is disciplined, detail-oriented, and comfortable handling responsibility independently.
Key Responsibilities
Support Daily Ecommerce operations across Online Platform (Marketplaces and Shopify)
Customer & Listing Management
Respond to customer emails and messages in a professional, timely manner
Create, update, and optimize product listings (titles, descriptions, attributes, pricing checks)
Maintain listing accuracy across the catalog
Data Analysis & Reporting (Major Focus)
All analysis and tracking will be done in Excel.
Responsibilities include:
Analyzing sales data to identify:
Top-selling designs and trends
Underperforming products that may need pricing, listing, or design changes
Tracking performance by:
SKU, Design type, Price range, Time period (weekly, monthly, seasonal)
Creating and maintaining Excel reports using:
Pivot tables, VLOOKUP / XLOOKUP, Filters, formulas, and basic dashboards
Monitoring conversion trends and identifying issues (pricing, competition, demand shifts)
Supporting decision-making by summarizing data insights (what is working, or not working)
Competitive Research
Regularly review competitor listings and pricing
Track competitor changes and flag risks or opportunities
Maintain competitor comparison data in Excel
General E-commerce Support
Assist with additional operational or analytical tasks as needed
Keep data organized, clean, and up to date
Help in Daily eCommerce operations with related task as needed
Required Experience & Skills
5 or more years of hands-on experience in e-commerce or online marketplaces (Amazon, Walmart, Shopify, etc.)
Strong command of Excel (pivot tables, VLOOKUP/XLOOKUP, formulas are mandatory)
Comfortable working with large data sets and drawing actionable insights
Strong written English communication skills
Highly organized, consistent, and detail-focused
Able to work independently with minimal supervision
Professional mindset with long-term commitment