E-Commerce Operations Executive
Dynamic Human Capital Pte Ltd
Description
Responsibilities
1. Fulfillment Operations
Oversee daily end-to-end fulfillment activities (inbound → pick/pack → dispatch).
Ensure orders are processed within defined SLAs and cut-off timelines.
Coordinate wave planning and manpower allocation for peak and non-peak hours.
Monitor order backlogs, aging, and exception handling.
2. Inbound & Inventory Management
Supervise inbound receipts, GRN creation, and put-away accuracy.
Ensure FIFO/FEFO compliance and bin location discipline.
Monitor inventory accuracy through cycle counts and reconciliation.
Investigate inventory variances, damages, and shortages.
3. Picking, Packing & Dispatch
Ensure correct SKU, quantity, and quality during picking and packing.
Maintain packing standards as per marketplace/customer guidelines.
Coordinate with courier partners for daily pickups and dispatch planning.
Track shipment status and resolve dispatch delays.
4. Returns & Reverse Logistics
Manage RTOs, customer returns, QC checks, and system updates.
Ensure timely restocking, refurbishment, or disposal as per SOP.
Analyze return reasons and support corrective action initiatives.
5. Systems & Reporting
Operate and monitor WMS, OMS, and courier portals.
Prepare daily MIS reports (orders processed, SLA, inventory, TAT, shrinkage).
Track KPIs such as order accuracy, dispatch compliance, and productivity.
6. Vendor & Manpower Coordination
Coordinate with staffing agencies and supervise floor associates.
Monitor productivity, attendance, and shift discipline.
Train staff on SOPs, safety, and quality standards.
7. Quality, Safety & Compliance
Ensure adherence to warehouse SOPs, 5S, and safety norms.
Conduct daily floor audits and quality checks.
Support internal and external audits (clients, marketplaces, ISO, etc.).
8. Continuous Improvement
Identify process gaps and recommend operational improvements.
Support automation, layout optimization, and cost-reduction initiatives.
Assist in peak planning (sale events, festivals, flash sales).
Requirements
Diploma/Degree in Logistics, Supply Chain, or Business.
1–2 years of warehouse operations experience, preferably in a 3PL or eCommerce fulfillment environment.
Working knowledge of WMS, OMS, and eCommerce platforms (Shopify, Shopee, Lazada, etc.).
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We regret to inform you that only shortlisted applicants would be notified.
Dynamic Human Capital Pte Ltd | EA License No.: 12C6253
Han Tze Jian | EA Personnel No.: R1658384