Description
An exciting opportunity awaits YOU to be a part of this dynamic organisation.
Are you enthusiastic about e-commerce and ready to be part of a dynamic, growing team?
novita is looking for a sincere, detail-oriented individual with a positive attitude to join us as a
E-Commerce Operations Associate for our e-Commerce team.
What we offer:
π A Culture of Progress & Achievement β We foster growth, celebrate milestones, and empower every team member to reach their full potential.
π An Exploratory Spirit β We challenge conventional marketing, creativity and media, encouraging bold ideas and fresh perspectives.
βοΈ Shared Adventures β From company retreats to team travel trips, we believe in bonding beyond the office.
π° Performance Rewards β Your contributions are recognized with cash incentives and encouragement programs that celebrate success.
π€ Comprehensive Care β We provide employee welfare and benefits designed to support your well-being inside and outside of work.
Job Description:
- Support daily e-commerce operations including order processing, delivery scheduling, and inventory updates.
- Respond promptly to customer inquiries via platform chats and email to provide assistance with product and order issues, including product returns and exchanges.
- Coordinate with Logistic Department & Courier partners to ensure deliveries and orders are picked up on time.
- Maintain accurate and updated product/ online store information (pricing, inventory, descriptions, banners) across e-commerce platforms.
- Assist to submit promotions to e-commerce platform during their campaign period.
- Liaise and communicate with respective e-commerce platformβs Account Manager on promotion/listings/ order matters.
- Prepare and generate reports.
- Support any other ad hoc tasks as required.
Requirements:
- Diploma in any discipline.
- Proficient in Microsoft Office.
- Experience with Shopee, Lazada, NTUC Online or Shopify is a plus.
- Able to work in fast-paced and dynamic environment.
- Strong communication skills, self-driven and possess a positive attitude.
- Proficiency in Microsoft Office.