E-Commerce Operation Manager

Job Responsibilities

• Manage and maintain the company’s e-commerce storefronts across multiple platforms, ensuring smooth daily operations and optimal store performance, with a focus on the Australia and Europe & US markets.

• Upload product listings across platforms, including writing and optimizing high-quality titles, descriptions, and item specifics, aligned with target market preferences.

• Conduct keyword research and listing optimization to improve product visibility, search ranking, and conversion rates across different platform algorithms.

• Plan and execute promotional strategies (e.g., discounts, campaigns, ads, sponsored listings) tailored to target markets to drive traffic and sales growth.

• Monitor and process customer orders while coordinating fulfillment to meet platform-specific performance standards.

• Track and analyze sales performance, traffic, and conversion data across platforms, provide actionable insights and continuously optimize product and pricing strategies.

• Ensure full compliance with each platform's policies, guidelines, and best practices to safeguard account health and business continuity.

Qualifications

• Bachelor’s degree in any field.

• Minimum 5 year of hands-on experience in any e-commerce platform.

• Solid understanding of platform policies such as Amazon, Shopee, Lazada, etc.

• Proven experience in cross-border e-commerce (B2C) is an advantage, particularly for the Australia and Europe & US markets.

• Strong analytical skills with the ability to interpret sales data and optimize performance.

• Detail-oriented, responsible, and able to work independently in a fast-paced environment.