E-Commerce Manager

We are looking for an independent and customer-focused E-Commerce Manager to drive online sales across platforms such as Amazon, Shopee, and RedMart for the entities under Plataforma Asia. 

Job Description

• Customer Engagement & Product Advisory

  • Respond promptly, warmly, and professionally to customer enquiries across all e-commerce platforms.

  • Understand customer needs and provide accurate and detailed product information.

  • Deliver after-sales support and ensure a seamless and positive purchasing experience.

• Sales Forecasting & Planning

  • Develop accurate sales forecasts across e-commerce platforms.

  • Align forecasts with promotional calendars, campaign cycles, budgets, and operation planning. 

• Inventory Management

  • Monitor inventory movement, stock levels, and coordinate timely purchasing and replenishment to prevent stock-outs. 

  • Track product expiry dates and plan strategies to minimise wastage. 

• E-commerce Sales

  • Drive consistent sales growth across all e-commerce platforms.

  • Tailor merchandising strategies to suit each entity’s customer profile. 

  • Ensure accurate and appealing product listings.

• Merchandising & Campaigns Management 

  • Monitor and plan ahead for platform-wide events, brand campaigns, new launches, and promotions.

  • Coordinate listing updates, price changes, and campaign assets across platforms. 

• Performance Monitoring & Reporting

  • Track KPIs including sales, conversion rate, average order value, inventory turnover, and so on.

  • Generate reports on sales performance and customer insights across all Plataforma entities.

  • Provide actionable recommendations to improve sales performance. 

• Coordination 

  • Work closely with suppliers, logistics providers, and marketing teams to ensure smooth operations and timely fulfilment. 

Job Requirements

• Experience in e-commerce merchandising is required.

• IT-savvy, with a strong understanding of major e-commerce platform interfaces.

• Strong command of English (speaking, writing, and typing).

• Motivated, proactive, and confident in driving sales growth.

• Highly organised and able to multitask in a fast-paced environment.

• Proficient in Excel and Word for reporting.

• Able to commit to weekend or evening work when required.

• Immediate starters preferred.