E-Commerce Executive

General Summary:   Formulate and spearhead strategy and revenue growth for all
Metro digital (e-commerce) business. This applies for all e-commerce platforms that may be assigned from time to time with the changing market conditions. 

ESSENTIAL RESPONSIBILIES/FUNCTIONS:

• Observe trends & latest development to formulate sales and marketing strategy for Metro digital (e-commerce) business. 

• Lead & co-ordinate all e-commerce website activities and the planning of the events to deliver the targeted revenue, owning the annual budget for the digital (e-commerce) business for Metro digital (e-commerce) business.

• Drive revenue and productivity by achieving and exceeding KPIs, processes, and commercial solutions when needed.

• Demonstrating high responsiveness to generate growth and profitability of digital channels.

• Responsible for site uploads and daily functions including inventory management, price update and promotion execution. 

• Responsible for platform’s customer service to provide excellent customer satisfaction and promote sales conversion.

• Responsible to work closely & collaboratively with both internal & external stakeholders (E-commerce Logistic, E-commerce Operation, IT, Finance, A&P, Merchandising & Marketplace’s representative) to plan and execute all campaigns strategies to achieve targets.

• Plan and execute all the marketing strategies necessary to achieve the Metro digital (e-commerce) budget and the ability to think out of the box in a complex Marketing touchpoint.

• Manage key relationships with business partners & suppliers, helping drive better business for the Company.

• Source for new categories and brands to enhance platform assortment as part of generating growth and achieve targets.

• Deliver weekly and monthly on Metro digital (e-commerce) business performance, including web analysis and evaluation of marketing KPIs such as traffic and Return on Ad Spend for digital channels and onsite content.

• Any other duties which may be assigned from time to time to meet the needs of the Company.

To succeed in this e-Commerce role, you will need to be able to work in a matrix organization and have a strong record in building e-commerce business.

Key Requirements:

• Diploma in Retail Sale or E-Commerce or equivalent with at least 2 years of relevant working experience in e-commerce/sales within the consumer space.

• Experience in Marketplaces platform such Lazada & Shopee will be added advantageous.

• Expertise in both strategy and plan development, as well as execution of key initiatives & programs to drive online business growth.

• High energy and comfort level towards working in a fast paced and matrix organization environment.

• Results-oriented, self-motivated, organized, effective communicator

• Excellent communication skills to manage relationship and ability to drive consensus, execution across teams as well as other stakeholders towards achieving the desired target and growth.

• Strong analytical skills, to be able to acquire and analyse data to draw actionable insights and apply towards sales achievement.

• Proficient in Videography, Photoshop, Microsoft Excel and Canva